Frequently Asked Questions
We know you have questions about your student’s transition to life at Carthage. Here are some frequently asked questions and answers.
How do I address mail to my student?
Students who receive packages or letters will receive an email with directions on how to pick them up. To send a letter or package to your student, address it the following way:
Student name
Carthage College
2001 Alford Park Drive
Residence hall and room number
Kenosha, WI 53140
Where can my student send Amazon packages?
Students who order from Amazon have the option to send their packages to our Amazon hub locker system, Phil. To do this, students must select “Find a Pickup Location” and search for Phil using the Carthage address during checkout. Students will receive an email from Amazon with instructions on how to retrieve their package once it’s arrived.
Though Phil is a convenient way to ship Amazon packages to campus, it is not the only way. Packages can be addressed like normal, and they will be processed through the Student Mailroom.
For more information regarding letters and packages, please visit the Campus Services website. Questions? Contact the Student Mailroom at studentmailroom@carthage.edu.
Where can I park when visiting my student?
There are a number of designated visitor parking spots in the following lots:
- Posted spaces across from Lentz Hall
- Marked spaces in South Upper Lot
- All of South Lower Lot (during resident hall visitation hours)
See parking lot map
Learn more about Carthage’s parking policies
How can my student register a guest and their vehicle?
Temporary permits are available for guests of students for overnight parking. Non-Carthage student guests may register their vehicle for up to three days at a time, per the College’s visitation policy. The Office of Public Safety is open 24 hours a day, year-round; you must immediately register any vehicle you park on campus. Vehicles with an expired regular or temporary permit or lacking any visible permit are subject to removal of the vehicle without prior notice. Per state law, the Kenosha Police Department may also issue a city citation for trespass parking for all non-registered vehicles parked on property under the care and control of Carthage College.
Please fill out a visitor registration form at least three (3) business days before your guest’s visit, and they will receive a temporary paring permit.
Where can my student get a temporary parking permit for a short period to use the family vehicle?
A resident student that is not a permit holder may register a temporary vehicle for up to fourteen days by requesting a temporary permit from Public Safety. Students can only receive two temporary permits in an academic year for up to 14 days. Any student vehicle on campus longer than fourteen days during any academic year must purchase and display a regular parking permit.
What is the shuttle schedule?
Carthage offers free shuttle rides to different campus facilities and off-campus parking lots during the school year. Our shuttle services provide reliable transportation to help students, faculty, staff, and guests get where they need to go! Learn more about our shuttle services
Where can I learn more about Carthage Dining?
You can learn all about Carthage dining by visiting the Parkhurst Dining website.
How does my student get Birdie Bucks and/or add money to their Birdie Bucks?
Students put Birdie Bucks (money) on their Carthage ID card to use at on-campus eateries, in the Carthage bookstore, and at select off-campus establishments. Students can manage their Birdie Bucks 24/7 using their smartphone or laptop. Birdie Bucks does not replace meal points.
Birdie Bucks can be added through the GET Funds website with a debit or credit card, or with cash or check in the Office of Student Financial Services.
How can I send my student a care package?
Send your student a care package for any occasion — a wake-up call, an all-nighter, or a student pizza break — through the From Home, With Love Program. Just place your order, and the recipient will be notified via email to pick up their care package at the dining hall.
How can my student get involved in campus activities?
With more than 130 student organizations active on campus, students have the opportunity to explore many different interests, from sailing to cosplay to improv comedy. Each fall, Carthage hosts an Involvement Fair where students can mingle with members of more than 100 student organizations and learn how to get involved. Learn more about clubs and orgs on campus.
When is New Member Recruitment for fraternities and sororities?
Carthage fraternities and sororities recruit new members every fall and spring, however, recruitment is only open to students with second-semester freshman or higher status. First-semester freshmen are not eligible to join a social fraternity or sorority in the fall semester but can participate in Spring Recruitment in February. Learn more about Carthage’s Greek Life.
What resources are available to prepare my student for their career? Carthage’s Aspire Program is a comprehensive four-year career preparation program for all Carthage students. The program blends existing and new resources to create a comprehensive career development plan from their first days on campus. Learn more about The Aspire Program.
What counseling resources are available for students?
The Carthage Health and Counseling Center assists students in addressing physical, mental, and emotional well-being. All services are free and confidential.
How do I know my student will be safe on campus?
The Office of Public Safety is committed to keeping our campus safe, peaceful, and well-organized. The Office of Public Safety operates 24 hours a day, 7 days a week, 365 days a year. Officers provide parking lot shuttle service, event management support, event security, parking and traffic control, and building security. In addition, officers are trained in first aid, CPR, and the use of Automatic External Defibrillators. Learn more about Public Safety.
Where is the Office of Public Safety located and how can my student contact Public Safety if needed?
The Office of Public Safety is located in the lower level of Johnson Hall (see campus map). Safety officers can be contacted by calling 262-551-5911.
How can my student sign up for emergency notifications?
Carthage students must update their emergency contact information and preferred method of communication in Workday. To set up their emergency contact information, students must log in to Workday, select “Personal Information,” and then “Emergency Contacts.” Campus alerts are sent when there is a threat to the campus community, or when a message needs to be communicated to the entire community quickly.
Where does my student report a maintenance concern?
Students can submit a maintenance request at any time at www.carthage.edu/maintenance. Carthage maintenance staff will always respect student privacy and belongings. Unless it is an emergency, maintenance staff will not enter residence hall rooms before 9:30 a.m., and staff will always knock loudly and announce themselves before entering a room. Maintenance staff may need to enter a room to fulfill a maintenance request when the student is not present.
Is there a fax machine my student can use if needed?
Students have access to a fax machine in the campus mailroom. The mailroom is open 7:30 a.m.-3:30 p.m. Monday-Friday in the Facilities Building. Faxing costs $1 per page in the U.S., and $3 per page for international deliveries.